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[[DRAFT for review by a lawyer. Fill in the blanks in double brackets and remove this line once the text is approved.]]
Last updated: [[date]]
We ship to [[all of Greece / and EU countries]]. The available countries are shown at checkout.
The cost and estimated delivery time are shown at checkout, before you pay, depending on the country and shipping method you choose. At the moment:
Orders are prepared and handed to [[courier company]] within [[number]] working days. Once your order ships, you receive an email with the tracking number.
When your parcel arrives, please check it. If it is damaged or something is missing, let us know as soon as possible at [[contact email]].
You can withdraw from your purchase within 14 days of the day you receive the products, without giving any reason. If your order arrived in more than one parcel, the 14 days start from the day you receive the last one.
How to withdraw
Cost of the return: [[paid by the customer / covered by us]].
Condition of returned items. Products must be returned unworn beyond a simple try-on, with their tags. If a product has been handled beyond what is needed to establish its nature, characteristics and fit, we may reduce the refund accordingly.
Refunds. We refund everything you paid, including the original shipping cost (up to the cost of standard shipping), within 14 days of the day you told us you are withdrawing. The refund uses the same payment method you used, unless we agree otherwise, at no cost to you. For cash-on-delivery orders, [[how the money is returned, e.g. to a bank account]]. We may wait until we receive the products or proof that you have sent them, whichever comes first.
[[Exceptions to the right of withdrawal, if any, e.g. made-to-order products.]]
[[Size exchange policy: e.g. return and place a new order, or a direct exchange.]]
If you received a faulty or wrong item, contact us at [[contact email]]. We cover the costs and, under the two (2) year legal guarantee, offer a repair, replacement or refund. See also our Terms & conditions.
Complete and return this form only if you wish to withdraw from the contract.
To: [[company name]], [[registered address]], [[contact email]]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.